Refund policy

Return & Refund Policy

All our products are made to order through our production partners, which means each item is custom-made specifically for you once your order is placed.
Because of this, we do not accept returns, exchanges, or cancellations — all sales are final.

However, if your item arrives damaged, misprinted, or defective, we’ll gladly arrange a replacement at no extra cost.
To ensure we can process your request quickly, please contact us within 7 days of receiving your order and include all of the following information:

  1. Order number

  2. Full name and shipping address (must match the original order)

  3. Clear photos showing:

    • The damaged area (close-ups)

    • The entire product

    • The packaging

    • The shipping label or tracking number (if available)

  4. The date you received the item

Once we receive this information, we’ll review your case and contact our production partner to verify the issue and send a replacement if eligible.

Please note:

  • We do not accept returns for change of mind, incorrect sizing, or wrong address entries.

  • Sale items and gift cards are non-refundable.

  • Refunds or reprints are only provided for verified production defects or shipping damage.

  • This policy complies with EU consumer protection laws for made-to-order goods.

Thank you for understanding — this policy helps us reduce waste and keep our operations sustainable.